Terms & Conds
WovenWorld are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
P O Box 5588, Thatcham, Berkshire, RG19 8XY, United Kingdom
Fax: 0118 981 5511
GB 709 3342 41
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
WovenWorld uses Parcelforce Worldwide for all UK and European orders. FedEx, UPS or other reputable carriers are used for orders shipped to the USA, Canada and the Rest of the World. For UK orders below £100 we charge a nominal £3.95, UK orders above £100 are free of carriage charges. Carriage charges for overseas orders are dependent on destination but we will always endeavour to use a cost-effective and reputable carrier.
We will normally send your order to you within 20 business days . International orders are generally received in under 30 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Simply return the goods in their original condition and packaging. We would also appreciate a reason for their return in case there is anything we can do to improve our service.
If you need to reach us, please email us using the link on the store page, alternatively, you can phone/fax us on +44 (0) 118 981 5511 or write to us at WovenWorld, P O Box 5588, Thatcham, Berkshire, RG19 8XY, United Kingdom
WovenWorld do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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